A complaint about one of our members is a matter that we take very seriously. It results in a formal investigation where we gather evidence before taking action. Ultimately, it could result in a member being expelled from AAPROS.

On receiving a complaint, we will contact you to check that we have understood the issue correctly. We will ask for evidence to support your complaint – documents, photos etc.

We cannot accept anonymous complaints and we do require your full co-operation in any investigation. We will examine whether there has been a breach of the member’s commitment to our AAPROS Code of Ethics.

To follow the Best Practice Guide on all jobs
That all advertising must be legal, decent, honest and truthful
That all product and service information must be truthful and accurate
To maintain public liability insurance of at least $1M (or £1M if you are based in the UK)
That prices and any discounts quoted must not be misleading
That all transactions must be conducted in accordance with the law
To provide a professional standard of workmanship
To provide goods of an appropriate quality
To promptly, efficiently and courteously investigate any complaint.
If we find a failure in any of these areas then AAPROS’s Executive Committee will determine the appropriate course of action, and see that the action is implemented.

To raise a complaint, please email: aapros.org@gmail.coom (which is our US office) and we will inform you of our next steps.